Warranty
Thermador's warranty, and the warranty on our work
90 days labour, 365 days parts, genuine OEM components.
Is this the Thermador warranty? No.
There are two separate covers and they are easy to confuse. One is the manufacturer's, issued by Thermador with the appliance. The other is ours, issued by an independent shop on the repair we carried out. We can describe the second in full. The first is not ours to administer, extend, interpret or claim against.
If your appliance is still inside Thermador's own cover, use it before you call us — that is money already paid for, and going to an independent first can complicate it. The manufacturer publishes the terms and runs the claim; we have no visibility of either, and we will not guess at a term for you over the telephone.
Where we are useful is everything after that: equipment out of manufacturer cover, a repair the program will not fund, a discontinued part, or a second opinion on a diagnosis. The rest of this page is the cover we issue on our own work, in full, including what it excludes. Other questions about the company
The cover
Labour
90 days from the date of the repair, covering the work we performed on the fault we diagnosed. If the same fault returns inside that window we come back and there is no second diagnostic fee.
Parts
365 days on components we supplied and fitted. A part that fails inside the year is replaced, and the labour to replace it is covered for the labour period.
Components
Genuine OEM parts, ordered through the same BSH distribution channel that serves Thermador, Bosch and Gaggenau.
Sealed systems
EPA Section 608 certified for sealed-system refrigeration work. Refrigerant work is federally regulated and we hold the certification that permits it. That is a legal requirement, not a manufacturer endorsement.
Making a claim
Call +1 (904) 442-8210 and quote the date of the original visit. Keep the written estimate and the invoice — between them they identify the fault and the part.
In numbers
Plainly stated
What it does not cover
- A different fault on the same appliance. A new symptom is a new diagnosis and is charged as one.
- Deterioration that resumes after the repair because its cause was never the part. If a cooling fan is obstructed, a vent path is blocked or an appliance is closed in by joinery, the replacement component ages the same way the original did. Access and clearance
- Corrosion from coastal air on parts we did not supply, and cosmetic corrosion generally. Salt air and stainless
- Faults caused by the supply rather than the appliance — an undersized or shared circuit, a failed breaker, or a surge event. Storm-season boards
- Work performed on the appliance by anyone else after our visit, and parts fitted by anyone else.
- Any manufacturer warranty. We are an independent company and we cannot administer, extend or make a claim under a Thermador or BSH Home Appliances warranty. If your appliance is still inside the manufacturer's own cover, go to them first — that is your money, not ours.
Price bands
Parts and labour together, for work completed.
What is the work that carries this cover likely to come to?
Between $80 and $2,420, depending which component is at fault. Before the appliance is opened a band is the honest answer; a single number is a guess in a quote's clothing.
| What turns out to be at fault | Typical range |
|---|---|
| Diagnostic visit, credited against the repair | $80 |
| Refrigeration column sealed system | $920–$2,420 |
| Control board or touch panel | $440–$1,100 |
Asked about the cover
Is the $80 diagnostic charged again if a part has to be ordered?
No. $80 is charged once; the fitting visit is the same job, and the charge is credited against the repair once you approve it. A written estimate comes before any part is ordered or fitted.
How far do you drive, and when are you open?
40 miles by road from Fruit Cove. Every distance quoted on this site is drive distance, not a straight line. We work Mon–Fri 8am–6pm · Sat 9am–4pm, by appointment. There is no night or weekend premium on this site because there is no night or weekend service to charge one for.
Do you work for Thermador?
No. Meridian Appliance Works is independent and holds no Thermador or BSH Home Appliances accreditation of any kind; the full statement is in the footer. Our one credential is EPA Section 608 certified for sealed-system refrigeration work, a federal permission rather than a manufacturer endorsement.
Do you service heating, air conditioning or ductwork?
No. Built-in kitchen appliances are the whole business: ovens, cooktops, rangetops, ranges, refrigeration and wine columns, dishwashers and the ventilation over the cooking surface. Furnaces, heat pumps, air handlers, mini-splits and duct runs belong to a licensed HVAC contractor, and we are not one.
Our warranty, not the manufacturer's
Meridian Appliance Works is an independent service company. We name Thermador only to say which appliances we work on: built-in equipment from Thermador and the rest of the BSH Home Appliances line, diagnosed and repaired by our own technicians using genuine OEM parts.
- EPA Section 608 certified for sealed-system refrigeration work. That is a federal requirement to open a sealed refrigeration system, and it is the only certification we hold out.
- Licensed and insured in the State of Florida.
- Parts come through the same BSH Home Appliances distribution channel that serves Bosch and Gaggenau, which is why lead times on a Thermador part behave the way they do.
Next step
Book a diagnostic
Tell us the appliance and what it is doing. We will give you a written estimate before anything is ordered.
Mon–Fri 8am–6pm · Sat 9am–4pm
Request a visit- $80 flat diagnostic, credited toward the repair when you approve the work.
- 90 days labour, 365 days parts, genuine OEM components.