Warranty
What our work is covered for
90 days labour, 365 days parts, genuine OEM components.
The cover
Labour
90 days from the date of the repair, covering the work we performed on the fault we diagnosed. If the same fault returns inside that window we come back and there is no second diagnostic fee.
Parts
365 days on components we supplied and fitted. A part that fails inside the year is replaced, and the labour to replace it is covered for the labour period.
Components
Genuine OEM parts, ordered through the same BSH distribution channel that serves Thermador, Bosch and Gaggenau.
Sealed systems
EPA Section 608 certified for sealed-system refrigeration work. Refrigerant work is federally regulated and we hold the certification that permits it. That is a legal requirement, not a manufacturer endorsement.
Making a claim
Call +1 (904) 442-8210 and quote the date of the original visit. Keep the written estimate and the invoice — between them they identify the fault and the part.
In numbers
Plainly stated
What it does not cover
- A different fault on the same appliance. A new symptom is a new diagnosis and is charged as one.
- Deterioration that resumes after the repair because its cause was never the part. If a cooling fan is obstructed, a vent path is blocked or an appliance is closed in by joinery, the replacement component ages the same way the original did. Access and clearance
- Corrosion from coastal air on parts we did not supply, and cosmetic corrosion generally. Salt air and stainless
- Faults caused by the supply rather than the appliance — an undersized or shared circuit, a failed breaker, or a surge event. Storm-season boards
- Work performed on the appliance by anyone else after our visit, and parts fitted by anyone else.
- Any manufacturer warranty. We are an independent company and we cannot administer, extend or make a claim under a Thermador or BSH Home Appliances warranty. If your appliance is still inside the manufacturer's own cover, go to them first — that is your money, not ours.
Our warranty, not the manufacturer's
Meridian Appliance Works is an independent service company. We are not affiliated with, authorized by, or endorsed by Thermador or BSH Home Appliances. We are not a Thermador service centre and we do not hold or claim any Thermador or BSH Home Appliances accreditation. We name the brand only to say which appliances we work on.
- EPA Section 608 certified for sealed-system refrigeration work. That is a federal requirement to open a sealed refrigeration system, and it is the only certification we hold out.
- Licensed and insured in the State of Florida.
- Parts come through the same BSH Home Appliances distribution channel that serves Bosch and Gaggenau, which is why lead times on a Thermador part behave the way they do.
Meridian Appliance Works is an independent appliance repair company. We are not affiliated with, authorized by, or endorsed by Thermador or its parent company. All brand names and model numbers are the property of their respective owners and are used only to identify the appliances we service.
Next step
Book a diagnostic
Tell us the appliance and what it is doing. We will give you a written estimate before anything is ordered.
Mon–Fri 8am–6pm · Sat 9am–4pm
Request a visit- $129 flat diagnostic, credited toward the repair when you approve the work.
- 90 days labour, 365 days parts, genuine OEM components.