Customer reviews
What customers said after the visit
Rated 4.3 out of 5 from 101 customer reviews. The 18 most recent are printed below, including the ones that are not flattering.
Where are the other reviews?
On the pages they describe. Each entry is one visit — what failed, what was measured, what was changed — and it prints on the service page for that appliance and the area page for that address, which is where it is worth reading. This page carries the most recent 18; the complete set, dated and attributed, is in the plain-text reference.
They are printed in the words they were given to us, under a first name and a last initial. A wall of nothing but top marks tells a reader nothing, and a van that has never had a part arrive wrong is a van nobody has ever used.
No entry quotes a figure. What a visit costs is on the pricing page, in bands, where it can be held against the invoice; what happens afterwards is on the warranty page. A star figure appears on this site only on a page that prints reviews behind it.
How does the score break down?
Counted off the pool, not asserted. Entries run from to .
| Score | Reviews | Share |
|---|---|---|
| 5 out of 5 | 52 | 51% |
| 4 out of 5 | 30 | 30% |
| 3 out of 5 | 19 | 19% |
There are no one- and two-star entries in the pool, and the page would say so if there were: the three-star entries are where the complaints are, and they are about scheduling, dust, paperwork and second visits rather than about the repair.
Customer reviews
The 18 most recent
One visit each, in the words we were given, unflattering ones included.
Cooling is restored and the diagnosis was clearly the right one. The visit ran long and my morning went with it, and a call to say he was running behind would have made all the difference.
Orla M.2026-09-19
The column cools properly again and he was careful moving it in and out. Two visits were needed because the part sent through the first time was the wrong revision, and I lost a second morning to that.
Vashti T.2026-09-08
The column holds temperature again after a new evaporator fan. He was careful with the panel and the joinery around it. The ice maker is still slower than it was and he said as much himself.
Nikolai L.2026-09-06
Ice was building up behind the crisper. He cleared a blocked drain and fitted a new grommet, and it has stayed dry since. The interior light now takes a moment to come on, which it did not before.
Mirabel K.2026-08-24
He brought the column forward on its rails without marking the timber floor, which is more than the last person managed. The compressor had failed and he replaced it and evacuated the system properly.
Lysander J.2026-08-11
Our wall unit would preheat and then drop back fifty degrees. He found the bake element open at one end and the probe reading long, replaced both and checked calibration against his own meter.
Ainsley B.2026-08-06
Our refrigerator column was warm at the top and cold at the bottom. He replaced the circulation fan and a flap motor that had stopped moving, then checked temperatures at both ends an hour later.
Kiera I.2026-07-29
The door on the upper cavity had started to sag and heat was escaping past the seal. He rebuilt the hinges and fitted a new gasket. It shuts properly now, though it took longer than either of us expected.
Bram C.2026-07-23
The freezer column had iced up behind the drawers and the alarm would not clear. He found the defrost heater open, cleared the trough, fitted a new heater and stayed while it ran through a cycle.
Jarvis H.2026-07-16
The column is holding temperature and the diagnosis was correct. It took two visits with a fortnight between them, and I was the one who had to ring and ask where the part had got to.
Zinnia X.2026-07-15
After a self clean the unit went completely dead. He found a thermal fuse blown behind the trim and a scorched wire at the terminal block, replaced both and explained why self clean does that.
Celia D.2026-07-09
The blower was repaired and works. Getting an answer about when he could come back for the second part took longer than the repair itself, and I had to ring to get it moving.
Isolde G.2026-07-03
The unit heats correctly again and the part fitted was the right one. The kitchen was left with more dust than I would have liked, and nobody warned me the wall trim had to come off first.
Dermot E.2026-06-25
He explained that the run has more bends in it than the blower was ever sized for, which nobody mentioned when the kitchen was built. He improved what he could and was straight about what he could not.
Hamish F.2026-06-20
Cycle times had crept up until it ran most of the evening. He found a tired heater circuit and a thermistor reading low, and replaced both. It is quicker again, if not quite as quick as the panel claims.
Ulysses S.2026-06-18
Our lower cavity ran about forty degrees hot on every setting. He checked the sensor resistance cold, found it well out of tolerance, replaced it and reran a calibration cycle before leaving.
Esme F.2026-06-11
The speed control on the hood only worked at the top setting. He replaced the control module and it selects properly again, although the lowest speed is still louder than I would like at the table.
Greta E.2026-06-07
The convection fan had begun to screech at temperature. He replaced the fan motor and its bearing housing. It is quiet again, although a second trip was needed because the part was not on the van.
Franklin G.2026-05-28
Independent, and saying so plainly
Meridian Appliance Works is an independent service company. We name Thermador only to say which appliances we work on: built-in equipment from Thermador and the rest of the BSH Home Appliances line, diagnosed and repaired by our own technicians using genuine OEM parts.
- EPA Section 608 certified for sealed-system refrigeration work. That is a federal requirement to open a sealed refrigeration system, and it is the only certification we hold out.
- Licensed and insured in the State of Florida.
- Parts come through the same BSH Home Appliances distribution channel that serves Bosch and Gaggenau, which is why lead times on a Thermador part behave the way they do.
Next step
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- 90 days labour, 365 days parts, genuine OEM components.