Privacy

What the website itself collects

Very little. There is no tag manager, no advertising pixel, no embedded video, no third-party font and no external stylesheet. Fonts are served from this domain. No cookie is set by this site. Outside our own analytics and the PostHog visit recordings described below, nothing you do on these pages is recorded.

The site is hosted on Cloudflare Pages. Like any web host, Cloudflare processes the network request needed to deliver a page, and it keeps its own operational logs under its own terms. We do not receive, request or store those logs.

Calls and bookings: when you tap a phone, text, email or booking link on this site, our own analytics stores the IP address of that visit together with the action, so we can see roughly where requests come from. We keep it for 90 days, use it for nothing else, and never sell or share it.

Visit recordings: this site also uses PostHog, a service of PostHog Inc. in the United States, to see how visitors use it. Its script is served from this domain, and what it records is passed on from here to PostHog. It records the pages you view, where you click and how far you scroll, your device and browser type, page-speed measurements, and a replay of the visit in which anything typed into a field is hidden. It sets no cookies; its session data stays in the storage of your open browser tab and is cleared when the tab closes. PostHog receives your IP address, keeps it with this data and uses it to estimate your approximate location. If your browser sends Do Not Track or Global Privacy Control, nothing is recorded. We use it only to improve this site and never sell it; PostHog keeps recordings for 30 days and other usage data for up to one year.

What we collect when you contact us

When you telephone Meridian Appliance Works to arrange a repair, we record only what is needed to carry out the work:

• your name and the telephone number we can reach you on;
• the service address, because the ZIP code affects the diagnosis;
• the appliance, its model and serial number, and what it is doing;
• the estimate, the invoice and the record of parts fitted.

That information is used to schedule the visit, order parts, issue the estimate and invoice, and honour the labour and parts warranty afterwards. It is not used for anything else.

Who else sees it

Parts distributors receive the model and serial number when a component has to be ordered. They do not receive your name or address from us unless a part is being shipped directly to you, in which case they receive only what the carrier needs.

We do not sell, rent, trade or share customer information with anyone for marketing. There is no mailing list. We do not send promotional messages.

How long we keep it

Job records are kept for as long as the warranty on that work could still be claimed, and then for as long as Florida record-keeping and tax requirements demand. After that they are destroyed.

Your requests

Ask us what we hold about you, ask for it to be corrected, or ask for it to be deleted where we are not required to keep it. Call +1 (904) 442-8210 and ask. We are based in Jacksonville, Florida.

Independence

Meridian Appliance Works is an independent appliance repair company. Nothing you send us reaches Thermador or BSH Home Appliances, because there is no relationship through which it could. If you are dealing with the manufacturer's own warranty, you deal with them directly.

This statement was last reviewed on 11 October 2026.